FAQ
How can I contact Lyra Fashion?
You can reach our customer support team via email at info@lyrafasio.com. We are happy to assist you with any questions regarding your order, products, or general inquiries. You may also reach us by phone at +31 6 31997860.
Do you ship worldwide?
No, we currently only offer shipping within Canada.
Where are the products shipped from?
We ship from our international fulfillment centers to provide you with the best prices.
Can I modify or cancel my order?
To ensure fast processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, modifications may not be possible as the order will already be in the processing or shipping phase.
Which payment methods do you accept?
We accept the following secure payment methods:
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Credit/Debit Cards: VISA, Mastercard, American Express
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Digital Wallets: Apple Pay, Google Pay
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Alternative Payments: PayPal All transactions are processed through secure, encrypted systems to ensure your data is protected.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days, excluding public holidays. Please allow additional processing time during peak seasons or promotional periods.
How long does delivery take?
The estimated delivery time is 7–12 business days. Most orders arrive within this timeframe; however, please allow up to 15 business days for transit during busy periods or due to customs procedures.
What if I do not receive my order?
If your order has not arrived within 30 days from the shipment date, please contact us at info@lyrafasio.com. You may be eligible for a full refund or a replacement if a package is confirmed lost by the carrier.
How can I return an item?
To initiate a return, please email us at info@lyrafasio.com. All return requests must be approved by our team before you send any items back. Please note that return shipping costs are the responsibility of the customer unless the item is defective. Refer to our Refund & Return Policy for full details.
What if the item I received is defective, incorrect, or damaged?
If you receive a defective, damaged, or incorrect item, please contact us immediately with:
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Your order number.
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Clear photos of the item and the packaging.
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A brief description of the issue. We will provide a replacement or a full refund for confirmed defective items.
When will I receive my refund?
Refunds are issued to the original payment method used at checkout. Once processed, it typically takes 7–10 business days for the funds to appear in your account, depending on your bank or card issuer.
Security & Privacy
At Lyra Fashion, your privacy and security are a top priority. We use secure payment systems and handle all personal data in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).